In the Tickets section, you can use the filter button to select the ticket type, channel, priority level, and date range to view statistics and generate reports.

This section explains how to generate and customize reports in Qpien by setting date ranges, selecting channels, and filtering chat or message data to view detailed insights.

On the Calls page, you can use the filter button to filter your call reports by channel and date range, and view the number of incoming and outgoing calls.

In the Users tab, you can view users’ online/away times, satisfaction durations, assigned and closed conversations and tickets, call counts, and average metrics through the Activity, Conversations, Tickets, and Calls sections.

View reports on average response and resolution times, with customizable filters for users and dates.

View sent surveys, responses, and satisfaction scores in detail, with customizable filtering options.

View detailed reports on your campaigns’ recipient count, costs, and message performance with customizable filters.