On this page, you can access reports on users' active periods, chats, support requests, and search performance.

Activity Owerview

With the Activity Overview report, you can view users’ information such as:

• Online Time

• Away Time

• Satisfaction Time

Average Online Time

Additionally, you can access charts here that display metrics such as users’ average online time and average offline time.

On the Calls page, click the Filter button to filter your call reports.

In the opened filter panel, you can filter using the start date and end date options.

Conversations

In the Conversations section under the User tab, you can review users’:

• Number of assigned conversations

• Number of transferred conversations

• Number of closed conversations

• Average first response time

• Average resolution time

On the Calls page, click the Filter button to filter your call reports.

In the opened filter panel, you can filter using the start date and end date options.

Tickets

In the Tickets section under the User tab, you can review users’:

• Number of assigned tickets

• Number of transferred tickets

• Number of resolved tickets

• Average first response time

• Average resolution time

On the Calls page, click the Filter button to filter your call reports.

In the opened filter panel, you can filter using the start date and end date options.

Calls

In the Calls section under the User tab, you can access reports containing the following information about users:

• Number of incoming calls

• Number of answered calls

• Number of missed calls

• Number of rejected calls

• Number of outgoing calls

• Average talk time

On the Calls page, click the Filter button to filter your call reports.

In the opened filter panel, you can filter using the start date and end date options.