Learn how to configure your company identity, manage support access, enforce organization-wide security, and define your business hours.

Learn about default system access levels and how to create custom roles to securely manage your team's permissions.

Learn how to navigate the user list, customize your view, track activity logs, edit profiles, and safely archive team members.

Expand your team by inviting colleagues and assigning them specific roles to manage customer communications.

Organize your workspace by grouping your teammates into specific teams. Learn how to create, edit, and delete teams to efficiently route conversations from different channels to the right people.