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AI Overview
With Qpien's artificial intelligence technology, you can easily manage all your customer communications from a single hub.
Knowledge Sources
In order for Artificial Intelligence to provide more accurate and appropriate responses, you must train it and provide it with information on the potential topics you want it to respond to.
AI Assistant
With Qpien's Artificial Intelligence Assistant feature, you can make your conversations faster and more efficient.
AI Representative
You can fully customise your AI Agent in Qpien to suit your business.
AI Representative (Chat)
The adjustments you make here determine how your AI Assistant will respond to customer messages and manage chats on platforms such as WhatsApp and Instagram.
AI Representative (Ticket)
This section enables you to configure how the AI Assistant handles positive/negative feedback in email support requests, which channels it responds to, and sets automatic closing times.
AI Representative (Comment)
This section allows you to determine how the AI Assistant will function on comment channels (Facebook, Instagram, etc.).
AI Representative (Marketplace)
This section allows you to configure how the AI Assistant will operate on marketplace channels (Trendyol, Hepsiburada, etc.).
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