On this page, you can access reports related to tickets, their ticket priorities, ticket types, and ticket states.

Opened Tickets

Open Tickets Chart: Displays the numbers and charts of newly received and reopened tickets.

💡The channel type here includes email.

You can categorize tickets by priority type and manage your resolution process according to their priority level.

State Categories

With this report, you can view the statuses of incoming tickets:

Open: Shows the number of tickets that are still unresolved and remain open.

Pending: Shows the number of tickets for which the resolution process has started but has not yet been completed.

Resolved: Shows the number of tickets that have been successfully resolved.

By clicking the Filter button, you can view ticket statistics based on your selected filters.

In the opened filter panel, you can select ticket types and generate statistics accordingly.

In the opened filter panel, you can select which channels the tickets came from and generate a report accordingly.

You can filter tickets by priority level and generate the report accordingly.

Ticket Priority Levels

In this section, you can view the chart showing how many tickets fall under Low, Normal, High, and Urgent priority levels.

To examine the report in more detail, you can filter by ticket type and date range.

Ticket Types

In this section, you can review your tickets by type and view them both numerically and in chart form.

To further customize the report, you can filter by date range.

Ticket States

To examine the report in more detail, you can filter by date range.

In this section, you can review your tickets by type and view them both numerically and in chart form.

To examine the report in more detail, you can filter by date range.