The settings and features in this section are designed for the AI Assistant used in marketplace channels.

The marketplaces referred to here include e-commerce platforms such as Trendyol and Hepsiburada.

Adjustments made in this section determine how your AI Assistant will respond to orders, messages, or comments, and how it will handle related actions.

When you open the Marketplace AI Assistant page, you first need to activate this feature.

Once it’s enabled, you can individually turn on or off the options that best suit your needs.

By adjusting each feature according to your preferences, you can define how the AI Assistant will respond and operate across your marketplace channels.

When the feature is activated, an instructions field appears at the bottom.

In this field, you can write how you want the AI Assistant to behave during and after marketplace interactions.

The AI will follow these instructions whenever it receives a positive response or when the “AI Assisted” button is clicked.

• If you enable “Add Closing Tag”, the AI will automatically attach a relevant closing tag related to the conversation.

• If you enable “Add Closing Note”, the AI will add a brief summary note at the end of the chat, outlining the issue and the provided solution.

This helps you quickly see what was discussed and how the issue was resolved if the conversation is reopened later.

In the Action section, users cannot make changes — the AI automatically closes the conversation once the process is completed.

When the support process ends with negative feedback or when the “AI Did Not Help” button is clicked, the AI will act according to the settings configured in this section.

In the Action area, you can define how the system should respond in such cases:

• Assign to Agent → The support request is forwarded to a specific agent.

• Assign to Team → The support request is redirected to the selected team members.

For example, if you choose Assign to Agent, you can then specify which agent should handle the case.
Similarly, with Assign to Team, the request will be directed to the selected team.

In the Channels section, you can control which marketplace channels the AI should respond to.

For instance, if you want the AI to handle requests from marketplaces such as Trendyol or Hepsiburada, make sure to select those channels here.