Chat messages received via channels such as Instagram, WhatsApp, Facebook, and Telegram are automatically responded to based on the information sources you add to the system. This ensures your customers always receive fast, accurate, and consistent responses.

Furthermore, product questions and comments received from marketplaces such as Trendyol, Hepsiburada, Amazon, and N11 are also instantly answered by artificial intelligence. This allows you to increase customer satisfaction without missing out on sales opportunities.

On the e-commerce side, you can connect infrastructures such as İkas, Faprika, Ideasoft, Shopify, Ticimax, and T-Soft to Qpien and run all your processes in an integrated manner. You can automatically respond to comments from Instagram and Facebook channels either as comments or via private messages, ensuring the same quality of customer experience across all channels.

With Qpien Artificial Intelligence:

• You provide automated responses to customer queries 24/7.

• Your operational workload is reduced, allowing your team to use their time efficiently.

• You increase your sales conversion rate and never miss an opportunity.

• You create a consistent, professional brand image across all channels.

Thanks to Qpien's artificial intelligence power, your business becomes faster, more efficient, and always customer-centric.

In this section, you can easily test the responses our artificial intelligence provides to questions asked through the information sources you have uploaded.

You can observe whether it is functioning correctly according to your specified settings and prevent potential incorrect answers by testing it.

Very soon, you will also be able to access detailed reports measuring the efficiency of the artificial intelligence from this section. This will allow you to monitor the performance of automated responses and continuously improve them to elevate your customer experience to the highest level.