This section includes the settings and features used by the AI Assistant for comment channels.

The channels defined for comments cover social media platforms such as Facebook and Instagram.

From here, you can configure how your AI Assistant will respond to comments and perform related actions on these platforms.

When you open the Comment AI Assistant page, you first need to activate this feature.

Once enabled, you can individually turn on or off the options that best suit your needs.

By adjusting each feature according to your preferences, you can define how the AI Assistant will respond to comments and handle related actions.

In this field, you can write your response instructions, specifying whether the AI should reply to a comment publicly or privately.

To activate the comment reply instructions, you must fill in at least one of these fields.

This way, the AI will operate according to the instructions you provide and respond to comments appropriately.

When the Comment AI Assistant receives positive feedback at the end of a comment interaction or when the “AI Assisted” button is clicked, it will operate according to the settings in this section.

• If you enable “Add Closing Tag”, the AI Assistant will attach a relevant closing tag to the comment.

• If you enable “Add Closing Note”, the AI Assistant will add a note at the end of the comment summarizing the topic and the provided solution.

This allows you to quickly see what was discussed and how the issue was resolved if the comment thread is reopened.

In the Action section, users cannot make changes — the AI Assistant automatically closes the comment process.

When the Comment AI Assistant receives negative feedback at the end of a comment interaction or when the “AI Did Not Help” button is clicked, it will act according to the settings in this section.

In the Action area, select the target for comment routing:

• Assign to Agent → The comment is forwarded to a specific agent.

• Assign to Team → The comment is directed to the selected team members.

For example, if you choose Assign to Agent, you can then specify which agent should receive the comment.

This allows you to control who the comment is routed to in case of negative feedback.

The same logic applies to Assign to Team; the comment will be sent to the selected team members.

In this section, you can specify which channels the AI Assistant should respond to for incoming support requests.

For example, if you want the AI Assistant to handle requests from different channels such as WhatsApp, Instagram, or e-mail, you need to select the relevant channels here.