5. Team Settings and Logo Customization

Customize your Qpien workspace to reflect your company’s brand identity. You can edit your company details, adjust team settings, and personalize the appearance of your account.

Edit Company and Team Information

1. Log in to your Qpien account.

2. From the left-hand menu, go to Account at the bottom and click the Company section.

3. In the Company section, click Profile, you can update the following:

• Company Logo: Upload or change your company’s logo. This logo will appear on your customer-facing widgets and within your Qpien dashboard.

• Company / Brand Name: The name of your organization as it appears throughout the platform.

• Email: Set the main contact email for your Qpien account. This email may be used for notifications and system communication.

• Phone: Add or update your business phone number to be used for support and identity verification.

• Language: Choose the default language for your interface. This will affect the display language across the platform.

• Time Zone: Select your local time zone to ensure accurate timestamps on messages, reports, and automations.

• Allow Qpien to Connect: Enable this option to allow the Qpien support team to securely access your account if assistance is needed.

Tip: Use a high-quality transparent logo for the best visual results on the live chat and customer interface.

To delete your profile picture, hover over it with your mouse and click the trash bin icon on the right.

To change it, hover over the picture and click the icon on the left.

If you encounter any issues while customizing your workspace, feel free to reach out through the Contact Page or our WhatsApp support line.