Setting Business Hours
Define working hours for automation and after-hours replies
7. Setting Business Hours
Define your team's working hours to automate responses, manage availability, and create a smooth experience for your customers.
How to Set Up Business Hours
Log in to your Qpien account.
From the left-hand menu, go to Account at the bottom and click the Company section.
In the Company section, click Business hours, you can update the following:
Under the Business Hours section:
Select the days of the week your team is available.
Set the opening and closing times for each selected day.
Save your changes.
Why It Matters
Setting business hours allows you to:
Trigger automated replies outside of working hours.
Show online or offline status in your live chat widget.
Improve customer expectations by letting them know when to expect a reply.
Ensure automation flows and team schedules align with availability.
You can also create separate rules for weekends or holidays.
For help configuring business hours or automation settings, contact us via the Contact Page or through WhatsApp support.