👤 To update your profile information, click on the person avatar at the bottom of the left menu.

• From the menu that opens, select the “Profile” option to go to your profile page.

• After entering your profile page, click on the “Notifications” option in the menu to go to the notifications page.

🎵 Sound Settings

• Chat Sound: You can set the sound that will play when a new message arrives from the other party while any chat is open.

• Message Sound: This generally refers to the notification you will hear when a new message arrives. It can be changed here.

• Notification Sound Volume: You can adjust the volume of notifications. You can test the level you have selected by clicking the “Test” button next to it.

🔔 Notification Channels

You can choose whether notifications come via web, mobile, or email from the following options:

• New Unassigned Chat: You can choose where you want to receive notifications for messages from chats that have not yet been assigned to anyone.

• New Chat Assigned to Me: When a new chat is assigned to you, you can specify which channel you want the notification to come from.

• New Message in Chats Assigned to Me: When a new message arrives in a chat assigned to you, you can choose which channels you want to receive notifications from.

• New Message in Unassigned Chats: When a new message arrives in unassigned chats, you can set whether you want the notification to come via web, mobile, or email.

📱 Mobile Notifications

• In the Send Mobile Notifications section, you can set up which notifications you want to receive via the mobile app.

💾 You can save your changes by clicking the “Update” button in the upper right corner.