The fastest way to connect with your website visitors

By adding Qpien’s live chat feature to your website, you can engage with visitors before they leave and turn them into customers.

With live chat, you can:

• Reach out to visitors before they exit your site

• Customize the widget to match your brand’s colors and logo

• Enable other channels like Instagram, WhatsApp, Facebook, and phone

Customize the Live Chat Experience

You can fully tailor the live chat experience to fit your brand. From your Qpien panel, go to Channels > Live Chat to access the following settings:

1. Appearance Settings

• Customize chat window colors, logo, and icon placement

• Set the first welcome message shown to visitors

• Define the chat title and subtitle

• Adjust the position and spacing of the chat icon on your page

2. Get Started

• Set the welcome message for first-time visits

• Add follow-up messages after the first interaction

• Ask visitors to share their contact information

• Enable satisfaction rating after conversations

• Automatically close inactive chats after a set time

3. Settings

• Choose whether to show your online/offline status

• Display team member profiles in the chat window

• Enable sound notifications for incoming messages

• Turn live chat visibility on or off

• Add shortcuts to other channels (WhatsApp, Instagram, Facebook, phone) so visitors can reach you in more ways

4. Translations

• Customize chat content in both English and Turkish

• Edit button texts, system messages, and all other content shown to your visitors

5. Installation: How to Add It to Your Website

To activate Qpien Live Chat on your website:

1. Go to Channels > Live Chat > Installation in your Qpien dashboard

2. Copy the code snippet generated for your account

3. Paste it into your website’s code (HTML or platform-specific settings)

4. Click Save to enable the live chat widget

Coming soon: Direct integrations with Google Tag Manager and Shopify

Tip

You can also add manual buttons to your website to trigger live chat or other channels like WhatsApp, Instagram, Messenger, or phone calls. This gives your visitors more ways to start a conversation with your team.

After completing these steps, click on "Conversations" from the panel on the left, then go to the "Live Chat" section on the screen that opens to interact with the messages coming to your live chat.

Need Help?

If you have any questions or need assistance, our support team is always here to help you.