Updating Profile Information

The Profile tab in Qpien is the area where users can manage their personal information and set their work status.

The avatar (profile photo) section located at the bottom left is the “Profile” tab in the menu.


You can open the panel by clicking on this tab. The panel displays:

The account owner's name

  • Profile photo

  • Online status

Profile Options

Additional options are listed just below the panel.


Clicking on the word “Online” opens a list of status options.

You can change your status by selecting the appropriate option here.


Click on “Profile” to open the “Account” page where your profile information is located.

On the page that opens, you can view and update all the information in your profile. The update process is detailed as follows:

Updating your avatar: Click on your avatar to select and add a new photo from your computer.

Deleting or updating the current photo: You can remove a previously added photo or replace it with a new one.

To update information such as your first name, last name, email address, and phone number, click on the relevant field and make changes by entering the desired information.


Additionally, you can select the platform's language as Turkish or English from the “Language” section and start using it.

In the “Time Zone” field, you can select and set the time zone appropriate for your region and city.

In the “Date Format” field, you can easily change the date to “day/month/year” or “month/day/year” format, and the time to 12-hour or 24-hour format.

💾 You can save your changes by clicking the “Update” button in the upper right corner.

Two-Factor Authentication (2FA)


You can make logins to your account more secure with two-factor authentication (2FA).

Before starting the process, download the free Google Authenticator app to your mobile device. Click Add, then scan this QR code to create your account.

Finally, activate it by clicking the Activate button.


Then, a panel like this will appear.

In the Google Authenticator app, tap Add, then scan this QR code to create your account.

Next, tap the Qpien option that appears in the Google Authenticator app.

Enter the one-time password code shown there into the code field on the panel.

Click the Save button.

From now on, you’ll be able to log in to your account using two-factor authentication (2FA).


When logging in to your account, after entering your email and password and clicking the “Log In” button, you’ll see the panel shown in the image.

Here, open the Google Authenticator app, select Qpien, and enter the 6-digit code displayed there into this field.

Then, click the “Log In” button.

On this page, the two-factor authentication you’ve set up applies only to your own account. It does not affect other users.

If you disable two-factor authentication, you also need to delete the Qpien option from the Google Authenticator app.

If you want to enable two-factor authentication again, you will need to create the Qpien option in Google Authenticator. You cannot use the one you previously created.

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Ready to take control of all your support channels?

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Try Qpien free for 14 days! 🎉

Ready to take control of all your support channels?

Empower your customer interactions with Qpien! Boost sales and elevate satisfaction with every conversation.

Try Qpien free for 14 days! 🎉

Ready to take control of all your support channels?

Empower your customer interactions with Qpien! Boost sales and elevate satisfaction with every conversation.