Qpien is an all-in-one multi-channel support, sales, and automation platform.

Businesses can manage all customer service processes across channels like WhatsApp, Facebook, Instagram, web-integrated live chat, and email from a single dashboard. This ensures fast, consistent, and seamless communication without switching between platforms.

💡 Key Features

✅️ Integrated Web Live Chat & Omni-channel Inbox:

Collect and manage all messages from Web Live Chat, WhatsApp, Instagram DM, Facebook Messenger, and Email in one place. No more switching tabs.

✅️ AI-Powered Smart Inbox:

Our AI algorithms automatically prioritize, categorize, and route messages, minimizing response times and team workload.

✅️ Seamless E-commerce Integrations:

It integrates with popular e-commerce platforms such as Shopify, Ticimax, T-Soft, İdeasoft, and similar ones. While chatting with customers, you can view order details, product information, and past transactions; you can even manage orders without leaving the platform.

✅️ Tools that simplify the support process:

Automatic messages, canned responses, tagging, internal notes, and workflow automation make managing customer requests much faster and more organised. This allows teams to focus on the customer without dealing with complex processes.

✅️ Advanced sales and support tools:

Live visitor tracking, user behaviour analysis, real-time reports and alerts highlighting sales opportunities increase both customer satisfaction and sales potential.

✅️ Team collaboration and efficiency:

Multiple team members can work on the same customer conversation, leave internal notes, and share tasks. This strengthens internal team communication and makes responses to customers faster and more consistent.

✅️ Easy setup and use:

It can be quickly integrated without the need for complex technical setup. Its modern and user-friendly interface makes it very easy for teams to get used to the system.

🚀 What Can Your Team Do with Qpien?

➡️ Communicate with customers via WhatsApp, Instagram, Facebook, live chat and email from a single dashboard.

➡️ Respond faster with pre-written replies, AI suggestions and automation.

➡️ Organise conversations with tags, filters, and assignments.

➡️ Run bulk messaging campaigns when needed.

➡️Monitor performance with real-time reports and insights.

🎯 The Benefits Qpien Offers You

➡️ Save time by automating repetitive tasks.

➡️Improve customer experience with faster and more personalised responses.

➡️Work better as a team with shared access and clear workflows.