Qpien is a multi-channel support, sales and automation platform. Businesses can easily manage their customer service processes across all communication channels, such as WhatsApp, Facebook, Instagram, live support and email, from a single user-friendly screen. This allows them to respond to customers quickly and consistently without wasting time on different platforms.

💡 Key Features

• Omni-channel structure:

  All messages from WhatsApp, Instagram DM, Facebook Messenger, live chat and email are collected in a single inbox. This allows customer representatives to track all communications from a single location, regardless of the channel they come from.

• AI-powered smart inbox:

  AI algorithms prioritise, categorise, and route messages. This reduces the workload for support teams, increases efficiency, and minimises customer response times.

• E-commerce integrations:

  It integrates with popular e-commerce platforms such as Shopify, Ticimax, T-Soft, İdeasoft, and similar ones. While chatting with customers, you can view order details, product information, and past transactions; you can even manage orders without leaving the platform.

• Tools that simplify the support process:

  Automatic messages, canned responses, tagging, internal notes, and workflow automation make managing customer requests much faster and more organised. This allows teams to focus on the customer without dealing with complex processes.

• Advanced sales and support tools:

  Live visitor tracking, user behaviour analysis, real-time reports and alerts highlighting sales opportunities increase both customer satisfaction and sales potential.

• Team collaboration and efficiency:

  Multiple team members can work on the same customer conversation, leave internal notes, and share tasks. This strengthens internal team communication and makes responses to customers faster and more consistent.

• Easy setup and use:

  It can be quickly integrated without the need for complex technical setup. Its modern and user-friendly interface makes it very easy for teams to get used to the system.

🚀 What Can Your Team Do with Qpien?

• Communicate with customers via WhatsApp, Instagram, Facebook, live chat and email from a single dashboard.

• Respond faster with pre-written replies, AI suggestions and automation.

• Organise conversations with tags, filters, and assignments.

• Run bulk messaging campaigns when needed.

• Monitor performance with real-time reports and insights.

🎯 The Benefits Qpien Offers You

• Save time by automating repetitive tasks.

• Improve customer experience with faster and more personalised responses.

• Work better as a team with shared access and clear workflows.