Company Profile Setup

Keep your business profile up to date to present your customers with a clear and consistent view of your brand.

Open the Settings page and go to the General section.

On the page that opens, you can view the information in your company profile and update it whenever you wish.


Adding a Profile Photo: Click on your avatar to open the page where you can select and add a photo from your computer.

Updating or Deleting a Photo: To change or delete a photo you have previously added, you can follow the same steps.


Company/Brand Name, Email, and Phone Number: To update these fields, click on the relevant field and enter the desired information.

Language Option: You can select your company's language as Turkish or English in the “Language” section.

Time Zone: You can select and set your company's time zone according to your region and city.


In the “Allow Qpien to connect to your account” option:

  • If you select the “Allow” option, authorized persons on Qpien will be able to access your profile.

  • If you select the “Do not allow” option, your profile will not be accessible.

💾 You can save your changes by clicking the “Update” button in the upper right corner.


Two-Factor Authentication (2FA)


From here, you can enforce two-factor authentication for your users.

When this setting is enabled, your users will need to activate two-factor authentication from the profile page of their own accounts.


If they try to log in without activating it, they will see the screen shown above.

Click the Activate button to proceed to the Profile page.


You can make logins to your account more secure with two-factor authentication (2FA).

Before starting the process, download the free Google Authenticator app to your mobile device. Click Add, then scan this QR code to create your account.

Finally, activate it by clicking the Activate button.


Then, a panel like this will appear.

In the Google Authenticator app, tap Add, then scan this QR code to create your account.

Next, tap the Qpien option that appears in the Google Authenticator app.

Enter the one-time password code shown there into the code field on the panel.

Click the Save button.

From now on, you’ll be able to log in to your account using two-factor authentication (2FA).


When logging in to your account, after entering your email and password and clicking the “Log In” button, you’ll see the panel shown in the image.

Here, open the Google Authenticator app, select Qpien, and enter the 6-digit code displayed there into this field.

Then, click the “Log In” button.

On this page, the two-factor authentication you’ve set up applies only to your own account. It does not affect other users.

If you disable two-factor authentication, you also need to delete the Qpien option from the Google Authenticator app.

If you want to enable two-factor authentication again, you will need to create the Qpien option in Google Authenticator. You cannot use the one you previously created.

Working Hours Option

Click on the “Working Hours” field to access the working hours page.


You can view the time period selected for the company and the list of days according to that time period.

From here, you can select working days and specify start and end times for shifts.

💾 You can save your changes by clicking the “Update” button in the upper right corner.

Try Qpien free for 14 days! 🎉

Ready to take control of all your support channels?

Empower your customer interactions with Qpien! Boost sales and elevate satisfaction with every conversation.

Try Qpien free for 14 days! 🎉

Ready to take control of all your support channels?

Empower your customer interactions with Qpien! Boost sales and elevate satisfaction with every conversation.

Try Qpien free for 14 days! 🎉

Ready to take control of all your support channels?

Empower your customer interactions with Qpien! Boost sales and elevate satisfaction with every conversation.