In this article:

• What is a user seat?

• How seat billing works

• Adding a new user

• Archiving users and reassigning seats

What is a user seat?

A "seat" in Qpien represents a single license that allows one team member to log into and use your workspace. The total number of seats you need depends on how many representatives, managers, or admins will be actively managing conversations or configuring your Qpien account.

How seat billing works

Your base subscription plan determines your initial cost per user. When you expand your team and buy an additional user seat, the billing for that new seat perfectly matches your workspace's current subscription period. For example, if your workspace is on an annual billing cycle, the new seat will also be billed annually. If you are on a monthly cycle, the new seat is billed monthly.

Adding a new user

You can easily invite new colleagues to join your workspace to help manage your customer communications.

-> Navigate to Settings > Company > Users from the left sidebar.

• Click the blue Invite User button located in the top right corner of the screen.

Once invited, the user will receive an email to verify their account and join your team.

Archiving users and reassigning seats

When a team member changes roles or leaves the company, you can quickly remove their access without losing the seat you paid for.

-> Go to Settings > Company > Users.

• Locate the team member you want to remove, click the three-dot menu icon on the far right of their row, and select Archive.

What happens when you archive a user?

• The archived user instantly loses the ability to log into your Qpien workspace.

• The seat previously occupied by that user becomes empty and available.

• You can invite a brand-new user to fill that empty seat immediately, completely free of any additional charges.