The settings and features in this section are for the AI Assistant used on marketplace channels.

The channels specified for the marketplace include e-commerce platforms such as Trendyol and Hepsiburada.

The settings made here determine how your AI Assistant will respond to orders, messages, or comments and how it will perform transactions.

When you open the Marketplace AI Assistant page, you must first enable this feature.

Once the feature is enabled, you can individually enable or disable the options that suit your needs from the options that appear.

By setting the status of each feature according to your preferences, you can determine how Artificial Intelligence will respond in marketplace channels and how it will perform transactions.

When the feature is enabled, an instructions field opens at the bottom.

In this field, you can write how you want the AI to act during and at the end of marketplace transactions.

The AI will operate according to the settings in this section when a positive response is received at the end of the transaction or when the “AI Helped” button is clicked.

If you enable the “Add Closing Tag” option, the AI will add an appropriate closing tag related to the topic.

If you enable the “Add Closing Note” option, Artificial Intelligence will add a note summarizing the issue and its solution at the end of the chat.

This way, if the transaction is reopened, you can quickly see what was discussed with this person and what solution was provided.

No changes can be made by the user in the “Action” section; Artificial Intelligence automatically closes the case.

Artificial Intelligence will operate according to the settings in this section when negative feedback is received at the end of the support process or when the “AI Was Not Helpful” button is clicked.

In the Action section, you can select the referral to be made in case of a negative situation:

• Transfer to Agent → The support request is forwarded to the designated agent.

• Transfer to Team → The support request is forwarded to the selected team members.

For example, if you select Transfer to Agent, you can then specify which agent to transfer it to.

The same logic applies to the Transfer to Team option; the request is forwarded to the selected team members.

In the Channels section, you can configure which channels the AI will respond to.

For example, if you want requests from marketplace channels such as Trendyol, Hepsiburada to be answered, you need to select the relevant channels here.