The AI Representative is a tool that automates and accelerates your business's customer and user interactions. Its main functions are as follows:

Chat and Message Responses: It automatically responds to messages received through various channels such as WhatsApp, Instagram, and email. It can adjust the tone, length, and sincerity of responses to provide corporate or friendly communication.

Comment Management: Responds to comments on social media platforms, sends messages as needed based on positive or negative feedback, and can forward comments to the appropriate representatives.

Support Request Management: Responds to support requests received via email or marketplace platforms, adds closing notes and tags, and forwards requests to the right people or teams in negative situations.

Marketplace Management: Responds to orders, messages, and comments on e-commerce channels such as Trendyol and Hepsiburada, and manages transactions automatically.

Personalisation: You can customise the representative to suit your business style with profile photos, names, tone of voice, response length, emoji usage, and character definition.

In summary, the AI Representative saves time by automating your business's customer interactions while ensuring consistent and personalised communication.

Settings

You can configure the general settings for your AI Assistant on this page.

You can add a profile photo to your assistant here.

From this page, you can activate or deactivate your AI Agent.

When active, your agent can respond to chats.

When inactive, your agent will not respond.

You can name your AI representative in this field.

The name you choose will be the display name when your representative communicates with anyone.

From this section, you can set the voice tone of your AI Assistant.

Options:

• Formal → Provides a more corporate and serious communication style.

• Friendly → Uses a more sincere and warm language.

• Neutral → Offers a balanced communication style that is neither too formal nor too sincere.

From this area, you can adjust the length of your AI Agent's responses.

Options:

• Short → Provides more concise and quick responses.

• Standard → Offers balanced responses suitable for everyday use.

• Detailed → Produces more comprehensive and explanatory responses.

In this area, you can set whether your AI Agent uses emojis in its responses.

• Emoji active → Responses are more friendly and visually rich.

• Emoji inactive → Responses are simple and text-only.

In this section, you can define the character of your AI Representative.

By entering a text that describes your desired character, you can personalize your representative's communication style.

You must click the “Save” button in the top right corner for all settings you make on the page.

If you do not save, your settings will not be active and the changes made will not be valid.