Getting Started
Qpien features explained
Here is a breakdown of our core products and how they work together to deliver exceptional customer experiences.
Qpien is an all-in-one omnichannel support, sales, and automation platform designed to centralize your customer communications and streamline your team's workflow. Here is a breakdown of our core products and how they work together to deliver exceptional customer experiences.
In this article:
Smart inbox
Call center
Automation
Qpien AI
Campaigns
Integrations
Cross-platform accessibility
Smart inbox
The Smart Inbox is the foundation of Qpien, serving as a single messaging platform for all your support channels.
Unified Workspace: Connect with your customers through their favorite platforms—whether it's WhatsApp, Facebook, Instagram, Live Chat, or Email—from one user-friendly interface.
Contextual Support: Resolve customer issues without switching tabs. By integrating with your helpdesk, store backend, or fulfillment tools, you can manage orders and close tickets faster directly from the inbox.
Team Collaboration: Empower your team to work faster and smarter. Seamlessly assign tickets and collaborate in a shared inbox designed for speed and efficiency.
Want to dive deeper? Learn how to set up and customize your workspace in our detailed [Smart Inbox Guide].
Call center
Provide high-quality phone support and manage inbound and outbound calls efficiently, directly from your workspace.
Integrated Voice: Handle every call with full context. Make and receive phone calls from the shared inbox while simultaneously viewing the customer's full conversation history across all channels.
Call Recording & Transcripts: Access AI-powered summaries and call recordings to review interactions, boost support quality, and coach your team with real insights.
IVR Automations: Deliver faster, smarter support by guiding callers with automated voice menus.
Ready to manage calls? Discover how to configure numbers and IVR menus in our [Call Center Setup Guide].
Automation
Automate repetitive tasks for both customers and agents using our powerful routing and response tools.
No-Code Flow Builder: Create interactive flows without writing a single line of code. Use the intuitive drag-and-drop editor to design custom flows with specific triggers, conditions, and actions.
24/7 Instant Responses: Provide round-the-clock support on all your channels and respond to routine customer messages instantly.
Intelligent Routing: Based on language or specific keywords, messages are automatically labeled and assigned to the right agent or team without human intervention.
Want to automate your workflows? Explore step-by-step tutorials in our [Automation & Flow Builder Guide].
Qpien AI
Maximize your team's productivity and personalization with built-in artificial intelligence.
AI-Powered Inbox: Work smarter with an AI-powered inbox that helps prioritize incoming tickets, analyzes customer sentiment, and suggests accurate responses based on your business data.
Discover the power of AI: Learn how to train your AI agents and assistants in our full [Qpien AI Guide].
Campaigns
Turn your customer service platform into a proactive revenue-generating engine.
Targeted Broadcasts: Send bulk, personalized messages and promotional campaigns to specific customer segments, highly effective on channels like WhatsApp.
Cart Recovery: Automatically reach out to customers who left items in their cart to encourage them to complete their purchase.
Customer Engagement: Keep your audience informed about back-in-stock items, new product launches, or seasonal discounts with measurable ROI.
Ready to boost sales? Learn how to create and launch successful broadcasts in our [Campaigns Guide].
Integrations
Connect your existing tech stack to Qpien to create a seamless flow of data across your entire business.
E-commerce Sync: Integrate directly with platforms like Shopify, Ticimax, and T-Soft to view order histories, tracking numbers, and cart details right next to the chat window.
Marketplace Management: Handle questions and reviews from major online marketplaces (such as Trendyol and Hepsiburada) without ever leaving the Qpien dashboard.
CRM & Tools: Connect your favorite CRM software and productivity tools to ensure customer data is always up to date across all departments.
Want to connect your tools? View our complete list of setup instructions in the [Integrations Directory].
Cross-platform accessibility
Customer support doesn't stop when you step away from your desk. Qpien ensures your team remains connected to your customers, no matter where they are working from.
Web Platform: Access the full suite of Qpien tools—including the Smart Inbox, Flow Builder, Call Center, and advanced reporting—via any desktop browser (PC/Mac).
Mobile Apps: Manage conversations, make calls, and collaborate with your team on the go. Download the Qpien mobile applications for iOS from the App Store and for Android from the Google Play Store.
Want to learn more about managing Qpien on the go? Dive into our dedicated [Mobile App Guide] for step-by-step tutorials on navigating the mobile interface.
Qpien is an all-in-one omnichannel support, sales, and automation platform designed to centralize your customer communications and streamline your team's workflow. Here is a breakdown of our core products and how they work together to deliver exceptional customer experiences.
In this article:
Smart inbox
Call center
Automation
Qpien AI
Campaigns
Integrations
Cross-platform accessibility
Smart inbox
The Smart Inbox is the foundation of Qpien, serving as a single messaging platform for all your support channels.
Unified Workspace: Connect with your customers through their favorite platforms—whether it's WhatsApp, Facebook, Instagram, Live Chat, or Email—from one user-friendly interface.
Contextual Support: Resolve customer issues without switching tabs. By integrating with your helpdesk, store backend, or fulfillment tools, you can manage orders and close tickets faster directly from the inbox.
Team Collaboration: Empower your team to work faster and smarter. Seamlessly assign tickets and collaborate in a shared inbox designed for speed and efficiency.
Want to dive deeper? Learn how to set up and customize your workspace in our detailed [Smart Inbox Guide].
Call center
Provide high-quality phone support and manage inbound and outbound calls efficiently, directly from your workspace.
Integrated Voice: Handle every call with full context. Make and receive phone calls from the shared inbox while simultaneously viewing the customer's full conversation history across all channels.
Call Recording & Transcripts: Access AI-powered summaries and call recordings to review interactions, boost support quality, and coach your team with real insights.
IVR Automations: Deliver faster, smarter support by guiding callers with automated voice menus.
Ready to manage calls? Discover how to configure numbers and IVR menus in our [Call Center Setup Guide].
Automation
Automate repetitive tasks for both customers and agents using our powerful routing and response tools.
No-Code Flow Builder: Create interactive flows without writing a single line of code. Use the intuitive drag-and-drop editor to design custom flows with specific triggers, conditions, and actions.
24/7 Instant Responses: Provide round-the-clock support on all your channels and respond to routine customer messages instantly.
Intelligent Routing: Based on language or specific keywords, messages are automatically labeled and assigned to the right agent or team without human intervention.
Want to automate your workflows? Explore step-by-step tutorials in our [Automation & Flow Builder Guide].
Qpien AI
Maximize your team's productivity and personalization with built-in artificial intelligence.
AI-Powered Inbox: Work smarter with an AI-powered inbox that helps prioritize incoming tickets, analyzes customer sentiment, and suggests accurate responses based on your business data.
Discover the power of AI: Learn how to train your AI agents and assistants in our full [Qpien AI Guide].
Campaigns
Turn your customer service platform into a proactive revenue-generating engine.
Targeted Broadcasts: Send bulk, personalized messages and promotional campaigns to specific customer segments, highly effective on channels like WhatsApp.
Cart Recovery: Automatically reach out to customers who left items in their cart to encourage them to complete their purchase.
Customer Engagement: Keep your audience informed about back-in-stock items, new product launches, or seasonal discounts with measurable ROI.
Ready to boost sales? Learn how to create and launch successful broadcasts in our [Campaigns Guide].
Integrations
Connect your existing tech stack to Qpien to create a seamless flow of data across your entire business.
E-commerce Sync: Integrate directly with platforms like Shopify, Ticimax, and T-Soft to view order histories, tracking numbers, and cart details right next to the chat window.
Marketplace Management: Handle questions and reviews from major online marketplaces (such as Trendyol and Hepsiburada) without ever leaving the Qpien dashboard.
CRM & Tools: Connect your favorite CRM software and productivity tools to ensure customer data is always up to date across all departments.
Want to connect your tools? View our complete list of setup instructions in the [Integrations Directory].
Cross-platform accessibility
Customer support doesn't stop when you step away from your desk. Qpien ensures your team remains connected to your customers, no matter where they are working from.
Web Platform: Access the full suite of Qpien tools—including the Smart Inbox, Flow Builder, Call Center, and advanced reporting—via any desktop browser (PC/Mac).
Mobile Apps: Manage conversations, make calls, and collaborate with your team on the go. Download the Qpien mobile applications for iOS from the App Store and for Android from the Google Play Store.
Want to learn more about managing Qpien on the go? Dive into our dedicated [Mobile App Guide] for step-by-step tutorials on navigating the mobile interface.
Qpien is an all-in-one omnichannel support, sales, and automation platform designed to centralize your customer communications and streamline your team's workflow. Here is a breakdown of our core products and how they work together to deliver exceptional customer experiences.
In this article:
Smart inbox
Call center
Automation
Qpien AI
Campaigns
Integrations
Cross-platform accessibility
Smart inbox
The Smart Inbox is the foundation of Qpien, serving as a single messaging platform for all your support channels.
Unified Workspace: Connect with your customers through their favorite platforms—whether it's WhatsApp, Facebook, Instagram, Live Chat, or Email—from one user-friendly interface.
Contextual Support: Resolve customer issues without switching tabs. By integrating with your helpdesk, store backend, or fulfillment tools, you can manage orders and close tickets faster directly from the inbox.
Team Collaboration: Empower your team to work faster and smarter. Seamlessly assign tickets and collaborate in a shared inbox designed for speed and efficiency.
Want to dive deeper? Learn how to set up and customize your workspace in our detailed [Smart Inbox Guide].
Call center
Provide high-quality phone support and manage inbound and outbound calls efficiently, directly from your workspace.
Integrated Voice: Handle every call with full context. Make and receive phone calls from the shared inbox while simultaneously viewing the customer's full conversation history across all channels.
Call Recording & Transcripts: Access AI-powered summaries and call recordings to review interactions, boost support quality, and coach your team with real insights.
IVR Automations: Deliver faster, smarter support by guiding callers with automated voice menus.
Ready to manage calls? Discover how to configure numbers and IVR menus in our [Call Center Setup Guide].
Automation
Automate repetitive tasks for both customers and agents using our powerful routing and response tools.
No-Code Flow Builder: Create interactive flows without writing a single line of code. Use the intuitive drag-and-drop editor to design custom flows with specific triggers, conditions, and actions.
24/7 Instant Responses: Provide round-the-clock support on all your channels and respond to routine customer messages instantly.
Intelligent Routing: Based on language or specific keywords, messages are automatically labeled and assigned to the right agent or team without human intervention.
Want to automate your workflows? Explore step-by-step tutorials in our [Automation & Flow Builder Guide].
Qpien AI
Maximize your team's productivity and personalization with built-in artificial intelligence.
AI-Powered Inbox: Work smarter with an AI-powered inbox that helps prioritize incoming tickets, analyzes customer sentiment, and suggests accurate responses based on your business data.
Discover the power of AI: Learn how to train your AI agents and assistants in our full [Qpien AI Guide].
Campaigns
Turn your customer service platform into a proactive revenue-generating engine.
Targeted Broadcasts: Send bulk, personalized messages and promotional campaigns to specific customer segments, highly effective on channels like WhatsApp.
Cart Recovery: Automatically reach out to customers who left items in their cart to encourage them to complete their purchase.
Customer Engagement: Keep your audience informed about back-in-stock items, new product launches, or seasonal discounts with measurable ROI.
Ready to boost sales? Learn how to create and launch successful broadcasts in our [Campaigns Guide].
Integrations
Connect your existing tech stack to Qpien to create a seamless flow of data across your entire business.
E-commerce Sync: Integrate directly with platforms like Shopify, Ticimax, and T-Soft to view order histories, tracking numbers, and cart details right next to the chat window.
Marketplace Management: Handle questions and reviews from major online marketplaces (such as Trendyol and Hepsiburada) without ever leaving the Qpien dashboard.
CRM & Tools: Connect your favorite CRM software and productivity tools to ensure customer data is always up to date across all departments.
Want to connect your tools? View our complete list of setup instructions in the [Integrations Directory].
Cross-platform accessibility
Customer support doesn't stop when you step away from your desk. Qpien ensures your team remains connected to your customers, no matter where they are working from.
Web Platform: Access the full suite of Qpien tools—including the Smart Inbox, Flow Builder, Call Center, and advanced reporting—via any desktop browser (PC/Mac).
Mobile Apps: Manage conversations, make calls, and collaborate with your team on the go. Download the Qpien mobile applications for iOS from the App Store and for Android from the Google Play Store.
Want to learn more about managing Qpien on the go? Dive into our dedicated [Mobile App Guide] for step-by-step tutorials on navigating the mobile interface.
Try Qpien free for 14 days! 🎉
Ready to take control of all your support channels?
Empower your customer interactions with Qpien! Boost sales and elevate satisfaction with every conversation.
Try Qpien free for 14 days! 🎉
Ready to take control of all your support channels?
Empower your customer interactions with Qpien! Boost sales and elevate satisfaction with every conversation.
Try Qpien free for 14 days! 🎉
Ready to take control of all your support channels?
Empower your customer interactions with Qpien! Boost sales and elevate satisfaction with every conversation.