Using AI Features in Smart Inbox

Qpien’s Smart Inbox includes built-in AI tools that help support agents respond faster and more efficiently. All while maintaining a high-quality, personalized experience.

These AI features allow you to:

• Summarize long conversations instantly

• Translate incoming or outgoing messages

• Rewrite messages to be more formal, friendly, or expanded

• Fix grammar and spelling mistakes with a single click

These tools are designed to enhance agent productivity, reduce response time, and keep communication on-brand.

Want to learn how to activate and use these tools effectively?
Visit the Qpien AI section in the Help Center for a complete guide.