Filtering Conversations

In the Conversations screen, you can filter messages in two main ways to stay organized and focus on what matters most:

1. Status Filter (Left Panel):

   • Open / Closed – Toggle between active conversations and those that have been resolved or archived.

2. Sort Options (Right Panel):

   • Newest – Shows the most recent messages first

   • Unanswered – Highlights conversations with no agent reply yet

   • Starred – Displays conversations you’ve marked as important

   • Oldest – Brings up the earliest conversations for follow-up

These filters help streamline your workflow and ensure no customer message gets missed.