Qpien AI Assistant (Artificial Intelligence Copilot)

Qpien’s AI Assistant acts as a personal copilot for support agents, assisting directly within conversations by offering AI-powered tools that improve speed, accuracy, and customer satisfaction.

Key AI Features in Smart Inbox

1. Summarize Conversations

Automatically generates concise summaries of long chat threads, allowing agents to quickly understand conversation context without reading every message.
Example: “Customer reported a delayed shipment and requested a refund.”
How to use: Click “Summarize Conversation” during any chat.

2. Translate

Enables real-time translation of messages between languages to support global customer communication.
Example: Translating an incoming Spanish message to English for the agent, with replies translated back.
How to use: Select the “Translate” feature and choose your target language.

3. Formal & Friendly Writing

Adjusts message tone to match your brand’s voice or customer preference by making replies more formal or friendly.
Example:

• Formal: “We appreciate your patience and will resolve this promptly.”

• Friendly: “Thanks for hanging in there! We’ll fix this ASAP.”
  How to use: Use the tone adjustment tool to rephrase messages before sending.

4. Fix Grammar and Spelling

Automatically corrects grammar and spelling errors to maintain professionalism in communication.
Example: Correcting “I will send you the detals tomorow” to “I will send you the details tomorrow.”
How to use: Enable grammar and spelling correction in your reply editor.

Benefits of Qpien AI Assistant

• Accelerates response times with smart reply suggestions and summaries.

• Bridges language gaps with built-in translation.

• Ensures consistent and appropriate tone across customer interactions.

• Improves communication quality with automatic grammar and spelling corrections.