AI Agent Overview
See a summary of your AI agent’s activity and test area using your uploaded knowledge sources.
AI Agent Overview
Qpien AI Agent is an AI-powered assistant designed to help your business respond to common customer inquiries faster, more accurately, and more consistently. It works by analyzing the knowledge sources you upload and using that information to generate automated replies. This reduces the workload of your support team while improving the overall customer experience.
On this page, you can view a summary of your AI agent’s performance and test how it responds based on the knowledge you’ve provided.
1. AI Agent Performance (Coming Soon)
This section will soon display key performance insights.
Stay tuned as this feature is under development and will be available in an upcoming update.
2. Test AI
Before deploying your AI agent, you can simulate how it will behave by testing it in this area.
To get started:
Upload one or more knowledge sources via the Knowledge Sources tab
Once uploaded, return to this page to test how the AI agent responds based on your content
This helps you evaluate whether the AI is correctly interpreting and answering customer queries using the provided materials.
⚠️ Note: The test environment remains disabled until at least one knowledge source is added.