On the Campaigns page, you can send bulk messages for campaigns you have previously created or can create now.

This process is currently only supported via the WhatsApp channel.

To start a new campaign, click the ‘New Campaign’ button in the top right corner of the page.

When you click the ‘New Campaign’ button, the campaign creation panel will open.

In this panel, give your campaign a name and then click the ‘Create’ button to save your campaign.

On the page that opens in the campaign creation screen, select the WhatsApp channel you wish to use as the Sender.

💡When WhatsApp Web is selected, you can freely write and send any message you wish.

When WhatsApp Business is selected, you can only send messages using pre-approved template messages.

You must specify the recipients of your campaign message in the Recipients section.

First, create a segment on the People page and add the recipients of your campaign to this segment.

Then, on the campaign creation screen, select the segment you created as the Recipient.

Your campaign message will only be sent to the people in the segment you have selected.

💡First, create a tag called ‘Regular customers’ and add this tag to your regular customers.

Then create a segment called ‘Regular customers’ and select this tag as the filter. This will list people with the ‘Regular customers’ tag in the segment.

When you select this segment in the Recipients section of the campaign creation screen, your campaign message will only be sent to these individuals.

After identifying your recipients, click the ‘Content’ button on the campaign creation screen.

Write your campaign message on the content page.

You can preview how your message will appear to the recipient when sent on the sample phone screen on the right-hand side.

You can add any of the data from the marked field to your campaign message.

When the message is sent, the data field used is automatically filled in for each recipient with their personal details. For example, where we use {Name}, the name registered for that person on the Qpien contacts page will be displayed, depending on who the message is sent to.

💡For example, when you use {Name} in your message, it will display the name under which the recipient is registered on the Qpien People page.

By clicking on the emoji icon marked on the content screen, you can select the emoji of your choice from the list that opens and add it to your campaign message.

You can add attachments such as images or files to your campaign message from the section indicated on the content screen.

Once you have completed your edits, you can return to the settings section by clicking the ‘Settings’ button.

If you wish to test your campaign before sending it or creating a delivery schedule:

Click on the button marked with an arrow in the top right corner.

Select the Test button from the list that appears.

This allows you to preview how your campaign will appear to recipients.

In the panel that opens, enter the phone number to which you wish to send the test message.

Then click the Send button.

You can review the sent test message from the phone number you specified.

Once you have completed all settings and content, you can start sending your campaign message by clicking the Send button.

Click the ‘Schedule for Later’ button.

In the section that opens, specify the day and time you wish to send the campaign.

Then click the Save button to save the settings.

After saving, click the Schedule button in the top right corner to activate the delivery schedule.

You can review your campaign details in the Ready to Send panel that opens:

• Campaign Name

• Number of Recipients

• Delivery Time

• Total Cost

After checking all the information, click the Schedule button to schedule your campaign to be sent on the specified date and time.

All your created campaigns are listed on this page and can be filtered according to different statuses:

All: All campaigns on the page are listed.

Draft: Campaigns that have been created but not yet sent are found here.

Scheduled: Campaigns waiting to be sent at a specified time are listed in this section.

Sent: Campaigns that have been successfully sent are displayed here.

Failed: Campaigns that failed to send are listed in this section.

Paused: Campaigns that were started but paused before completion are listed in this section.

On the page where campaigns are listed, you can see the following information about each campaign in the columns:

Name, Sender, Status, Number of Recipients, Cost, Reports, Date

By clicking on the icon in the top right corner, you can select whether these columns are active or inactive from the list that opens; this allows you to customise which information is displayed in the list.