Qpien is an omnichannel communication platform. By connecting your various communication channels to Qpien, you funnel every customer interaction into your Smart Inbox. This eliminates the need to switch between different browser tabs or mobile apps to answer customer queries, manage orders, or track marketplace reviews.

In this article:

• Live Chat

• Email

• Phone

• WhatsApp

• Telegram

• Social Media

• Marketplaces

• E-commerce

• CRM

Qpien Live Chat

Qpien’s native Live Chat helps you connect with website visitors in real time, answer questions instantly, and offer proactive support when it matters most. Chat conversations appear directly in your shared inbox, making it easy for teams to collaborate and resolve issues quickly.

Deliver personalized assistance, share product links or images, and route chats to the right agents — all from one platform. Whether it’s pre-sale support or post-purchase care, Live Chat helps you boost engagement and increase customer satisfaction effortlessly.

Ready to add the widget? Learn how to set this up in our [Live Chat Integration Guide].

Email

Centralize your traditional support channels. By forwarding your company support emails (e.g., support@yourcompany.com) to Qpien, your team can manage and reply to all email inquiries directly from the shared workspace.

Bring every email into your unified inbox. With Qpien’s email integration, you can reply to customer emails just like you would any chat — fast, organized, and fully trackable. Assign emails to agents, manage SLAs, and maintain context across support channels.

Want to connect your inbox? Follow the steps in our [Email Integration Guide].

Phone

Qpien’s Call Center allows your team to make and receive phone calls without leaving the shared inbox. View customer profiles, conversation history, and related tickets in real time to deliver faster and more personalized support.

Assign calls, set up IVR flows, record conversations for quality assurance, and provide a seamless voice support experience — all in one place.

Ready to make calls? Discover how to set up your numbers in our [Phone Integration Guide].

Whatsapp

Connect with your customers where they’re most active. With Qpien’s WhatsApp integration, you can manage all WhatsApp messages directly from your shared inbox — alongside live chat, email, and other channels. Send and receive rich media, assign conversations to teammates, and automate replies for faster support.

Use WhatsApp to deliver instant support, send proactive updates like order confirmations or reminders, and build stronger relationships through real-time, personalized communication. It’s the easiest way to meet your customers where they already are.

Want to connect WhatsApp? Find the exact steps in our [WhatsApp Integration Guide].

Telegram

Support customers who value encrypted and instant communication. With Qpien’s Telegram integration, you can receive and respond to Telegram messages in your shared inbox, just like any other channel. Assign chats, set auto-replies, and track conversation history across the customer journey.

Make Telegram part of your omnichannel strategy and give customers a trusted, efficient way to get help.

Using Telegram? Learn how to link your bot in our [Telegram Integration Guide].

Social Media

Manage your brand's social presence seamlessly. Connect your accounts to answer direct messages, comments, and story replies from Instagram, Facebook, and TikTok without opening the individual apps.

Want to link your social accounts? Check out our [Social Media Integration Guides].

Marketplace

Centralize your marketplace communications. Connect your seller accounts from Trendyol, Hepsiburada, Pazarama, Amazon, eBay, Kaufland, Walmart, and n11 to answer customer questions and manage reviews from one dashboard.

Selling on multiple platforms? Learn how to connect them in our [Marketplaces Integration Guides].

E-commerce

Transform your support team into a sales engine. By integrating platforms like Qpien Shop, Shopify, Ticimax, İkas, Faprika, T-Soft, and Ideasoft, your agents can view order histories and cart contents right next to the active chat.

Running an online store? Sync your data using our [E-commerce Integration Guides].

CRM

Keep your business data synchronized across all departments. Connecting your Customer Relationship Management tools, such as Zoho CRM, ensures that your sales and support teams always share the most up-to-date customer profiles.

Need to sync customer data? Find the setup instructions in our [CRM Integration Guide].