Integrations with Communication Channels

Qpien’s Smart Inbox unifies customer conversations from multiple platforms—like WhatsApp, Instagram, Email, and more—into a single workspace. This allows your team to manage all incoming and outgoing messages from one place, regardless of the channel.

What This Means for Your Team

• Centralized Communication: No need to switch between different apps or browser tabs. All messages appear in Qpien’s inbox.

• Faster Support: Agents can respond quickly across platforms from a single screen.

• Better Visibility: Managers and teams can easily track performance and message history across all integrated channels.

• Consistent Experience: Customers get a seamless experience, whether they reach out via WhatsApp, Instagram DM, or Email.

Qpien currently supports integration with major messaging platforms, including:

• WhatsApp & WhatsApp Business

• Instagram Direct

• Facebook Messenger

• Live Chat

• Email

• And more...

To learn how to set up each integration step-by-step, visit the Channels section of the Help Center.