Explore the Smart Inbox

Qpien's Smart Inbox lets you view and manage all customer conversations from a single, unified screen. No matter which channel they came from.

Key Features:

• Unified View:
  See all messages from channels like Live Chat, WhatsApp, Instagram, Email, and more in one place.

• Tabs for Easy Access:
  Navigate between Open, Unassigned, Assigned, and Closed conversations with just a click.

• Filters:
  Use filters to sort conversations by agent, channel, tag, or date to stay organized and focused.

• Search Bar:
  Quickly find any message or customer using keywords or contact info.

On the left sidebar, you’ll find:

• Mine / Unassigned / All Conversations – to track and filter conversations by ownership

• Teams – showing the teams created in your workspace

• Team Members – listing all invited users

• Views – where you can access different channels like Live Chat, Whatsapp and more.

For more details, visit the Smart Inbox section.