Automation Overview

Automation enables businesses to streamline customer communication by automating repetitive tasks and responses. This page covers the key components of automation and e-commerce specific automations in three main sections.

The Flow Bots section allows users to create automated responses triggered by customer messages using predefined flows. These flows utilize conditional logic (if/else statements) to guide conversations, enabling tasks such as form filling and data collection. This reduces manual workload and ensures consistent customer interactions.

The E-commerce Automation section focuses on automations tailored specifically for e-commerce businesses. It includes automated responses for common customer inquiries such as order status checks, shipping information, return policies, and frequently asked questions. These automations improve response speed and customer satisfaction while reducing operational effort.

This page serves as a comprehensive guide to implementing automation features that help enhance efficiency and improve customer service quality.