Qpien AI Assistant (Artificial Intelligence Copilot)

Qpien’s AI Assistant acts as a personal copilot for your support agents—right inside the Smart Inbox. It helps teams respond faster, more accurately, and with a consistent brand voice.

Whether you're managing hundreds of daily conversations or handling global customers, Qpien's AI tools are designed to boost both efficiency and satisfaction.

Key AI Features

1. Summarize Conversation

Instantly generates short summaries of long chat threads.
📌 Example: “Customer reported a delayed delivery and requested a refund.”
✅ How to use: Open the “Note” section during any conversation to get an auto-generated summary.

2. Translate

Translate your messages into multiple languages in real time—before sending.
📍 Example: “Evet, var.” → “Yes, there is.”

✅ How to use: Type your message, select the target language using “Translate,” and review the result.

3. Expand

Takes short replies and turns them into more detailed, professional messages.
📍 Example: “Your order will arrive within 3 days.” → “Your order is on its way and should arrive within 3 days. We’re doing our best to ensure it reaches you as quickly as possible. You’ll receive a tracking link once the shipment is processed. If you have any questions in the meantime, feel free to reach out to us anytime.”

✅ How to use: Write a short sentence, then choose “Expand” to enhance it.

4. Make Formal

Rewrites your message in a more professional and polite tone.
📍 Example: “We’ll fix it now.” → “We’ll resolve this for you as soon as possible.”
✅ How to use: Write your message, then click “Make Formal.”

5. Make Friendly

Adjusts your message to be warmer and more casual.
📍 Example: “Thanks.” → “Thanks so much for choosing us! :)”
✅ How to use: Write your reply, then use “Make Friendly” to soften the tone.

6. Fix Spelling & Grammar

Automatically corrects typos, grammar, and punctuation for a clean, professional message.
📍 Example: “We send you tomorow detals” → “We will send you the details tomorrow.”
✅ How to use: Enter your message and apply “Fix Spelling & Grammar” before sending.

💡 Why Choose Qpien AI Assistant?

• 🕒 Faster Response Times: AI-generated suggestions save time.

• 🌍 Multilingual Support: Instantly translate messages for global reach.

• ✍️ Consistent Brand Voice: Maintain tone, clarity, and professionalism.

• 📈 Boost Agent Productivity: Let AI handle the heavy lifting so your team can focus on what matters.