Requesting Contact Information
During the conversation, you can request customer information to customize customer communication or to contact again later.
Follow the steps below to request information from your visitors.
💡Settings > General Settings> LiveChat > Get Started
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- First, decide when to request contact information. With the Always Ask option, you can always request customer information.
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- After typing the title and message you can check it from the preview on the right.
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- Then you can specify which information you want from your customers in the marked field.
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- If you want permission to use contact information choose to Ask Permission and fill in the content. After preparing the content, you can check it from the preview on the right.
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- Then click save.
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