Follow these steps for the general settings of your live chat.

💡Settings > General Settings > Live Chat > Settings

• Activate online status so that it says ‘online’ on your LiveChat icon. You can check this in the preview on the right.

• Then you set whether or not your agent’s profile should appear in your LiveChat icon. You can check this in the preview on the right.

• To activate live chat notifications, follow the process in the image.

• Determine when you want your live chat to be active in the visibility section.

• Then save.