Omnichannel Support In One User-Friendly Platform

Customer support doesn’t have to be difficult. Centralize customer conversations, comments and E-commerce data into a single platform for faster resolutions and higher customer satisfaction.

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Connect with your customers on all channels

Answer customer questions in minutes, not days! Never miss a customer question across any channel

Support all your customers with an Omni-channel Inbox

Answer all customer messages and comments coming from Live Chat, WhatsApp, Messenger, Instagram, and more…

  • View and reply all customer messages in different channels

  • Use Canned Responses, Conversation Tags, and more…

  • Stop sharing social login credentials! Qpien login is enough

Increase Conversion Rates by Turning Visitors Into Customers

Get in touch with visitors before they leave your website and turn them into customers. Never lose your potential customers with Qpien.

  • Chat with your visitors in real-time for faster resolutions

  • Give your visitors a personalized shopping experience

  • Promote your products and provide exact order details

Collaborate With  Your Team and Reply Faster.

Make working together easy. See who’s replying, leave private notes or assign conversations and keep your team in the loop. All without switching between tabs.

  • Reduce response and resolution time by 33%

  • Assign conversation to the right agent instantly

  • Quickly reach your team members via Team Chat

What are the features?

Speed up your customer communication by using useful Omnichannel Support features.

Conversation Assignment

Assign & transfer conversations between agents & departments.

Canned Responses

Use canned messages to save time when you reply customer messages.

Private Labels

Add Labels to categorize and organize all customer conversations.

Internal Notes

Add internal notes for your colleagues inside each conversation.

Chat Supervision

Oversee your agents’ work and help them when they need you.

Teamchat

Communicate with your colleagues and customers on the same screen